Privacy Policy | Islamabad Legal Services

Islamabad Legal Services ("ILS", "we", "us", or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at islamabadlegalservices.com, contact us via our enquiry form, WhatsApp, telephone, or email, or engage our legal services.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our website and services.

1. Information We Collect

1.1 Information You Provide to Us

We collect information that you voluntarily provide when you:

Complete our website contact or consultation request form (name, email address, telephone number, nature of legal matter)
Contact us via WhatsApp, telephone, or email
Engage our legal services as a client (additional information required for your matter, including identification documents, case details, and financial information)

1.2 Information Collected Automatically

When you visit our website, we may automatically collect certain technical information including your IP address, browser type, operating system, pages visited, time spent on pages, and the referring URL. This information is used for analytics purposes to improve our website and services.

1.3 Cookies

Our website may use cookies — small data files placed on your device — to improve your browsing experience and collect analytics data. You can control cookies through your browser settings. Disabling cookies may affect the functionality of parts of our website.

2. How We Use Your Information

We use the information we collect for the following purposes:

To provide legal services: Processing your consultation request, advising on your legal matter, and representing you where instructed
To communicate with you: Responding to your enquiries, providing updates on your matter, and sending relevant legal information
To improve our services: Analysing how visitors use our website to improve its content and functionality
To comply with legal obligations: Maintaining records as required by professional conduct rules and applicable law
Marketing (with your consent): Sending you information about our services or legal guides if you have consented to receive such communications

3. Legal Basis for Processing (for clients in the EU and UK)

If you are located in the European Union or United Kingdom, we process your personal data on the following legal bases under GDPR and UK GDPR:

Contract: Processing necessary to provide legal services you have requested
Legal obligation: Processing required to comply with our professional obligations as lawyers
Legitimate interests: Processing for website analytics and improving our services
Consent: Where you have provided explicit consent, such as for marketing communications

4. Attorney-Client Privilege and Confidentiality

All information shared with us in the context of a legal matter is protected by attorney-client privilege and professional legal confidentiality obligations under Pakistani law and applicable professional conduct rules. We will not disclose confidential client information to third parties without your consent, except as required by law or court order.

Please note that communications through our general website contact form before a formal attorney-client relationship is established may not attract full privilege protection. For sensitive matters, we recommend contacting us directly by telephone or WhatsApp.

5. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

Within our firm: With advocates, paralegals, and staff involved in handling your matter
With your consent: To third parties you have authorised us to communicate with (e.g., opposing counsel, courts, government authorities) in connection with your legal matter
Legal requirements: Where required by Pakistani law, court order, or regulatory authority
Professional obligations: As required by our professional conduct obligations as advocates
Service providers: With technology service providers who assist us in operating our website and practice, subject to confidentiality obligations

6. International Data Transfers

Our offices are based in Islamabad, Pakistan. If you are located outside Pakistan — particularly if you are an overseas Pakistani client in the UK, EU, UAE, USA, or Canada — your personal information will be transferred to and processed in Pakistan. By using our services, you consent to this transfer.

For clients in the EU or UK, we take appropriate measures to ensure that such transfers comply with GDPR and UK GDPR requirements, including implementing appropriate safeguards where required.

7. Data Retention

We retain personal information for as long as necessary to provide legal services and comply with our legal and professional obligations:

Client matter files: retained for a minimum of 7 years after the conclusion of the matter, in accordance with professional practice requirements
General enquiry information (non-clients): retained for 12 months unless you engage our services
Website analytics data: retained in anonymised form for up to 24 months

8. Security of Your Information

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include secure communication channels, password protection, and restricted access to personal data within our firm.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

9. Your Rights

Subject to applicable law, you may have the following rights regarding your personal information:

Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate personal information
Deletion: Request deletion of your personal information, subject to our legal and professional retention obligations
Objection: Object to the processing of your personal information in certain circumstances
Withdrawal of consent: Withdraw consent for marketing communications at any time

To exercise any of these rights, contact us at info@islamabadlegalservices.com.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Children's Privacy

Our website and services are not directed at children under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our website with a revised "Last updated" date. Your continued use of our website or services after such changes constitutes your acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Email: info@islamabadlegalservices.com
Telephone: +92 51 000 0000
Address: 1st Floor, Zarpar Arcade, Islamabad, Pakistan